Privacy Policy

Welcome

Welcome to SanYou. Through our website and related services, we provide customers with access to products, information, features, and tools designed to create a smooth and enjoyable shopping experience (collectively referred to as the "Services").

This Privacy Policy outlines how SanYou collects, uses, stores, protects, and shares personal information when you browse our website, place an order, create an account, contact our support team, or otherwise interact with our Services.

We are committed to handling your personal information responsibly and transparently. This policy is intended to help you understand what information we collect, why we collect it, and how it may be used in connection with the Services we provide.

If any provision of this Privacy Policy conflicts with our Terms of Service regarding the handling of personal information, the terms of this Privacy Policy shall prevail.

By accessing our website or using any of our Services, you confirm that you have reviewed and understood this Privacy Policy and agree to the collection and use of information as described herein.

Personal Information We Collect

For the purposes of this Privacy Policy, "Personal Information" refers to any information that identifies, relates to, describes, or can reasonably be associated with an individual. Personal Information does not include anonymous data or information that has been aggregated or de-identified in a manner that no longer allows it to be linked to a specific person.

Depending on your interaction with SanYou, the products and services you use, your location, and applicable legal requirements, we may collect, process, and store the following categories of Personal Information:

We collect and process this information only where necessary to provide, maintain, improve, secure, and support our Services, and as otherwise permitted or required by applicable law.

Sources of Personal Information

SanYou may obtain Personal Information from a variety of sources depending on how you interact with our website and services.

Information Provided Directly by You - We may collect information that you voluntarily provide when creating an account, placing an order, subscribing to newsletters, contacting customer support, participating in promotions, or otherwise interacting with our website and services.

Information Collected Automatically - When you access or use our website, certain information may be collected automatically through your device and browser. This may include data gathered through cookies, tracking technologies, log files, analytics tools, and similar technologies that help us understand how visitors use our website and improve the overall user experience.

Information Received from Service Providers - We may work with trusted third-party service providers who assist us in operating our business and delivering our services. These providers may collect, process, or share information with us on our behalf for purposes such as payment processing, website hosting, order fulfillment, customer support, analytics, and security.

Information Obtained from Business Partners and Third Parties - In certain circumstances, we may receive information from business partners, marketing partners, social media platforms, advertising networks, or other third parties, where permitted by law and consistent with this Privacy Policy.

All Personal Information collected from these sources is handled in accordance with applicable privacy laws and the practices described in this Privacy Policy.

How We Use Your Personal Information

SanYou uses Personal Information for a variety of business and operational purposes, depending on the nature of your interaction with our website and services.

Providing and Enhancing Our Services - We use your Personal Information to operate, maintain, and improve our website and services. This includes processing orders, completing payments, managing deliveries, handling returns or exchanges, maintaining customer accounts, saving preferences, and providing a more personalized shopping experience. We may also use this information to better understand customer needs and improve our products, services, and overall website functionality.

Marketing and Promotional Activities - Your information may be used to send updates, promotional offers, newsletters, product announcements, and other marketing communications that may be relevant to your interests. Where permitted by law, we may also use browsing activity, purchase history, and interactions with our website to provide personalized recommendations and display relevant advertisements on our website or through third-party advertising platforms.

Security and Fraud Prevention - Protecting our customers and business is important to us. We may use Personal Information to verify identities, secure customer accounts, monitor transactions, detect suspicious activity, prevent fraud, investigate potential violations of our policies, and maintain the safety and integrity of our website and services. Customers are responsible for maintaining the confidentiality of their account credentials. We strongly recommend that usernames, passwords, and other login information are not shared with any third party.

Customer Support and Communications - We use Personal Information to communicate with you regarding your orders, account activity, inquiries, requests, and customer support needs. This enables us to provide timely assistance, respond to questions, and maintain an effective relationship with our customers.

Legal and Regulatory Compliance - We may process Personal Information when necessary to comply with applicable laws, regulations, legal obligations, court orders, or requests from governmental authorities. We may also use such information to establish, exercise, or defend legal claims, enforce our terms and policies, and protect the rights, property, and security of SanYou, our customers, and other parties.

How We Share Personal Information

SanYou may share or disclose Personal Information with third parties only when necessary for legitimate business purposes, legal obligations, or to provide and improve our services.

Service Providers and Business Partners - We may share information with trusted third-party service providers that assist us in operating our website and business activities. These services may include payment processing, website hosting, data analytics, customer support, order fulfillment, shipping and delivery services, security monitoring, and other operational functions. These providers are only permitted to use the information as necessary to perform services on our behalf.

Marketing and Advertising Partners - We may work with advertising, analytics, and marketing partners to help us promote our products and improve the effectiveness of our marketing efforts. These partners may receive limited information to deliver relevant advertisements, measure campaign performance, and better understand customer interests. Any information shared for these purposes is subject to the privacy practices of the respective third parties. Depending on your location and applicable laws, you may have the right to opt out of certain targeted advertising or marketing activities.

Disclosures Made at Your Request - We may share information when you instruct us to do so or otherwise provide your consent. For example, this may occur when you request product delivery through third-party logistics providers, choose to interact with social media integrations, or connect external services to your account.

Corporate Affiliates - Where applicable, Personal Information may be shared with companies affiliated with SanYou for operational, administrative, customer support, or business management purposes, subject to appropriate privacy and security safeguards.

Legal Requirements and Business Transfers - We may disclose Personal Information when required by law, regulation, legal process, court order, or governmental request. We may also disclose information to protect our rights, enforce our policies, investigate potential violations, prevent fraud, or safeguard our customers and services. In the event of a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business event, Personal Information may be transferred as part of the associated business assets, subject to applicable legal requirements.

Automated Decision-Making

To protect the security and integrity of our Services, SanYou may use automated systems and technologies to assess order risk, verify payment authorization, and determine eligibility for certain payment methods or promotional offers.

These systems operate using predefined security, fraud prevention, and risk management criteria designed to safeguard our customers, business operations, and payment processes.

Where an automated decision materially affects an order or payment option, customers may contact us to request additional information, clarification, or a manual review, where applicable and permitted by law.

Data Retention

SanYou retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Order, payment, and transaction records may be retained for up to seven (7) years, or for such longer period as may be required by applicable laws, regulations, or legitimate business needs. Once personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.

Fraud Prevention and Security

To maintain the security of our Services and protect against fraud, unauthorized transactions, and other unlawful activities, we may collect and process certain technical information, including IP addresses, device identifiers, browsing and usage data, and transaction verification details.

We may share this information with trusted service providers, payment processors, fraud prevention partners, and governmental or regulatory authorities when required by applicable law or when necessary to protect our rights, customers, and business operations.

Such processing is carried out for legitimate business purposes, including security monitoring, fraud detection, risk assessment, and compliance with legal obligations.

Cash on Delivery (COD) Eligibility

To maintain the integrity of our Services and reduce fraudulent or abusive transactions, we may use certain personal information, including delivery history, order behavior, and transaction patterns, to assess a customer's eligibility for Cash on Delivery (COD) payment options.

SanYou reserves the right, at its sole discretion, to restrict, suspend, or remove access to COD services for customers who exhibit patterns of repeated order refusals, excessive returns, failed deliveries, suspected fraudulent activity, or other conduct that may negatively impact our business operations.

Any such determinations are made for legitimate business purposes, including risk management, fraud prevention, and the protection of our Services, customers, and business operations.

Cookies & Tracking Technologies

SanYou uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze website traffic, personalize content, and support our marketing efforts.

Essential Cookies - Required for core website functionality such as navigation, shopping cart management, and secure checkout. These cannot be disabled without affecting the usability of the site.

Analytics Cookies - Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and navigation patterns. This data is used to improve our website performance and user experience.

Marketing Cookies - Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies may be set by our advertising partners and track browsing activity across websites.

Preference Cookies - Remember your settings and preferences (such as language or region) to provide a more personalized experience on future visits.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of our website.

Third-Party Services & Links

Our website may contain links to third-party websites, services, or platforms that are not operated or controlled by SanYou. These may include payment gateways, social media platforms, logistics partners, and advertising networks.

We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.

Any information collected by third-party services is governed by their own privacy policies and terms of use, and SanYou assumes no liability for their data handling practices.

When you interact with third-party integrations on our website (such as social login, embedded content, or external payment processors), those third parties may collect information directly from you in accordance with their own policies.